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Before you proceed to the contact form please read through these most frequently asked questions below:

What are your upcoming events?

To see all our upcoming events, please click here.

What’s the age requirement to enter?

Minimum age requirement depends on the event. You will always find the minimum age requirement in the description of the event. Click here to see all our upcoming events.

Do I have to buy a ticket in advance to attend an event or can I just go through the box office?

You find all information about entry requirements in the description of the events. Click here to see all our upcoming events.

On Facebook it says the event is SOLD OUT, are there going to be tickets available at the box office?

No, if the event is announced as SOLD OUT, there are no more tickets for sale at any point. You can only buy a ticket from someone who wants to sell his/hers.

Do I need ID to enter Melusina?

Yes, you will always need a valid and original ID in case we have to verify your age. School ID or a photo of your actual ID will not be accepted.

How can I make a VIP table reservation for a specific event and what does it include?

To make a VIP table reservation at any of our events, please send us an e-mail with the total number of guests, name of the event and time of arrival (no later than midnight) to info@melusina.lu

Minimum spend is 50 EUR per person and the total amount has to be paid in advance by bank transfer to confirm the reservation.

Parties may cancel via e-mail (info@melusina.lu) 72hrs before their reservation for a full refund. Any cancellations made after that are no longer eligible for a refund.

For example: A group of 5 will have to spend a minimum of 250 EUR on bottles.

Guests with a VIP table reservation will have a seating area reserved for them and will have service directly at their table.

Guests with a VIP table reservation don’t have to buy a ticket to the event.

Can I rent the lounge or the club for a private event?

Yes, we offer complete packages including catering, entertainment, decoration for birthday parties, corporate events, wedding parties, etc.

Our main club as well our lounge can be booked for this depending on the size of the group.

Please send us an e-mail to info@melusina.lu with your choice of date, size of group, occasion for the event. We will get back to you as fast as we can with your tailor made offer.

I lost something at Melusina, did you find it?

Please send us an e-mail to info@melusina.lu with the date of the event you attended, what belonging you lost (ideally with a picture of it) and we will get back to you as fast as we can.

I bought tickets on cake.lu and I have a question.

Please go to their website for all cake related questions: cake.lu/contact/

I bought tickets on melusina.luxtix.lu and I have a question.

Please go to their website for all questions related to their tickets: melusina.luxtix.lu/faq-contact/

Covid Check

From 11th March 2022 there is no more COVID CHECK in force at events in Luxembourg. You do not need a covid certificate to enter the venue.

 


Your question wasn’t answered in this FAQ? Contact us below !

Contact

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Arena
MELUSINA Event Location
145 r. de la Tour Jacob
L-1831 Luxembourg

Opening hours:
Wed-Thu 16h-23h30
Fri-Sat 18h-24h
Find us here      

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